DealerDirectParts.com About Us

Dealer Direct Parts
Your source for OEM auto parts!

Contact us by phone (7:00 AM-6:00 PM AZ time Monday through Friday):

1-866-360-0010

Email: support@dealerdirectparts.com

Who are we?
We are a network of franchised dealerships located throughout the United States.  We specialize in all makes and models and supply genuine OEM factory parts at a discounted internet/wholesale price.

What are your Store Hours?
We're available 7:00 AM-6:00 PM (AZ time) Monday through Friday.

What is your phone policy?
This is one of the major differences between us and some of the other parts sites. We do not make you choose between customer service and price. We realize that sometimes you need answers right away. Feel free to call us anytime (at the numbers listed below), and we'll be happy to talk with you. Whether you e-mail us or phone us, you will always pay the same low price and receive the same great service.

What is a "VIN#" and where do I find it?
VIN is short for "Vehicle Identification Number". It is generally 17 digits long and can be found on a metal plate on the top of the dash pad on the drivers side of the vehicle, visible from the outside of the vehicle through the windshield. It is also found on your Vehicle Title, Registration and Insurance Documentation.
 
Why do you need my Vin#?
The Vin# is necessary in identifying the correct parts for a particular vehicle. With the Vin#, we can identify each and every Production Option for all vehicles. We cannot guarantee the accuracy of any part sold without your VIN.
 
Do you sell genuine OEM parts?
All parts are guaranteed to be new and factory original. These are the same parts you would purchase from the dealer.
 
Do you have my part in stock?
In addition to our on-hand inventory, we work with a network of hundreds of parts warehouses across the country enabling us to fill and ship orders within 24-48 hours. In the unlikely event that a part has been placed on backorder or discontinued, we will do our best to find one for you as quickly as possible.
 
Can I add to my order after it has been placed?
Yes, you can add to an order up until the time it is shipped and no longer in our possession.
 
Can I cancel an order after it has been placed?
Yes, you can cancel any order or part of any order up until the time it is shipped and no longer in our possession.
 
How long before my order ships?
In stock orders ship within 24-48 hours.
 
Do you ship outside the United States?
Yes, we ship anywhere.
 
Which credit cards do you accept?
We accept Visa, Mastercard, Discover and American Express.
 
What method of shipping do you use?
Our preferred method of shipping is Fed Ex Ground. They give excellent service, are extremely reliable and very reasonable priced.
 
What if I need my part faster?
Virtually any method of shipment is available upon request. Just tell us your needs and we will try to accommodate them. We can ship parts via Next Day Air, if there is still ample time in the shipping day to package and process the shipment.
 
What is your return policy?
We understand that sometimes, for whatever reason, the part you needed yesterday, is no longer needed today. So for that reason, WE TAKE BACK ANYTHING WE SELL.
 
We just ask for a couple of courtesies. We cannot take back used, installed or tried parts. Parts must be resaleable and in their original packaging. You will need a Return Merchandise Authorization (RMA) number, so that we can expect the part and credit the correct account in a timely manner when it gets here. Please visit our returns page to arrange for any returns and obtain an RMA number. Please include a copy of your invoice with the return. We do reserve the right to refuse and return any parts that we find to have been installed, used, or do not meet the above return criteria. There is a 20% re-stocking fee charged against all returned parts.

 
What did we leave out?
As hard as we've tried to cover everything, I'm sure there is plenty we've left out. If there is something you need and don't see it here, just ask. We're always just a click away. We look forward to hearing from you.