DealerDirectParts.com About Us
Dealer Direct Parts
Your source for OEM auto parts!
Contact us by phone (7:00 AM-6:00 PM AZ time Monday through Friday):
Who are we?
We are a network of franchised dealerships located throughout the United
States. We specialize in all makes and models and supply genuine OEM
factory parts at a discounted internet/wholesale price.
What are your Store Hours?
We're available 7:00
AM-6:00 PM (AZ time) Monday through Friday.
What is your phone policy?
This is one of the major
differences between us and some of the other parts sites. We do not make you
choose between customer service and price. We realize that sometimes you need
answers right away. Feel free to call us anytime (at the numbers listed below),
and we'll be happy to talk with you. Whether you e-mail us or phone us, you
will always pay the same low price and receive the same great service.
What is a "VIN#" and where do I find
VIN is short for
"Vehicle Identification Number". It is generally 17 digits long and
can be found on a metal plate on the top of the dash pad on the drivers side of
the vehicle, visible from the outside of the vehicle through the windshield. It
is also found on your Vehicle Title, Registration and Insurance Documentation.
Why do you need my Vin#?
The Vin# is necessary in
identifying the correct parts for a particular vehicle. With the Vin#, we can
identify each and every Production Option for all vehicles. We cannot
guarantee the accuracy of any part sold without your VIN.
Do you sell genuine OEM parts?
All parts are guaranteed to be new and factory
original. These are the same parts you would purchase from the dealer.
Do you have my part in stock?
In addition to our on-hand inventory, we work
with a network of hundreds of parts warehouses across the country enabling us
to fill and ship orders within 24-48 hours. In the unlikely event that a part
has been placed on backorder or discontinued, we will do our best to find one
for you as quickly as possible.
Can I add to my order after it has been
Yes, you can add to an order up until the time it is shipped and no
longer in our possession.
Can I cancel an order after it has been placed?
Yes, you can cancel any order or part of any
order up until the time it is shipped and no longer in our possession.
How long before my order ships?
In stock orders ship within 24-48 hours.
Do you ship outside the United States?
Yes, we ship anywhere.
Which credit cards do you accept?
We accept Visa, Mastercard, Discover and
What method of shipping do you use?
Our preferred method of shipping is Fed Ex
Ground. They give excellent service, are extremely reliable and very reasonable
What if I need my part faster?
Virtually any method of shipment is available upon request. Just tell us your needs and we will try to accommodate
them. We can ship parts via Next Day Air, if there is still ample time in the
shipping day to package and process the shipment.
What is your return policy?
We understand that sometimes, for whatever
reason, the part you needed yesterday, is no longer needed today. So for that
reason, WE TAKE BACK ANYTHING WE SELL.
We just ask for a couple of courtesies. We cannot take back used, installed or
tried parts. Parts must be resaleable and in their original packaging. You will
need a Return Merchandise Authorization (RMA) number, so that we can
expect the part and credit the correct account in a timely manner when it gets
here. Please visit our returns page to arrange for any returns and
obtain an RMA number. Please include a copy of your invoice with the return. We
do reserve the right to refuse and return any parts that we find to have been
installed, used, or do not meet the above return criteria. There is a 20%
re-stocking fee charged against all returned parts.
What did we leave out?
As hard as we've tried to cover everything,
I'm sure there is plenty we've left out. If there is something you need and
don't see it here, just ask. We're always just a click away. We look forward to
hearing from you.