How do I return an item?
Dealer Direct Parts will take back almost anything we sell, we just ask for a couple of courtesies. We cannot take back electrical, used, installed or tried parts. Parts must be re-sellable and in their original packaging. You will need a Return Merchandise Authorization (RMA) number, so that we can expect the part and credit the correct account in a timely manner when it gets here. To obtain an RMA number you will need to complete our online RMA request form.
The link below will take you to our online help desk. To obtain an RMA number, please fill out the request form in its entirety.
For warranty claims please visit the following:
After completing this form our returns department will be notified of your request and process your information accordingly.
Returned parts cannot be sent back "as is", please
package the items in a separate box in order to maintain the integrity of the
factory packaging, shipping prepaid. Please include a copy of your invoice with the return. We do
reserve the right to refuse and return any parts that we find to have been
installed, are used, or do not meet the above return criteria. There is a 20%
re-stocking fee charged against all returned parts and orders canceled prior to
shipment. All RMA requests must be initiated within 30 days of the original purchase.
7601 E Frank Lloyd Wright Blvd
Scottsdale, AZ 85260